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Hospitaity Consultancy
Across our four brands, we've built no less than fifteen leisure-lifestyle experiences from ground up since 2019, including F&B experiences, craft workshops, and adrenaline-pumping watersports. In this short time, Time Out calls us "one of the best places to visit in Singapore", and STB also regularly features us on their list of things to do locally.
More importantly, our participants agree: We've returned with a 100% 5-star rating over 300+ Google Reviews and counting, so we've been quietly running pushing the boundaries of excellence in Singapore’s hospitality landscape.
All that we do comes down to two things: creating great places, and championing great people. We’ve found that when we host with the right heart, in an on-point environment, we create lifetime memories for everyone around us.
Through our consultancy services, our new goal is to help F&B and hospitality players to offer unforgettable experiences to their guests. Think of it like going for a regular dental check-up. You need that to present your best smile at all times. We'll help you climb up the ratings, flourish as a business, and ultimately boost the tourism industry of Singapore.
Our consultancy services
Helmed by multiple award-winning tourism and environmental entrepreneur Clarence Chua, our team focuses on practical work to quickly improve your customer experience. We avoid jargon and academic theorising, and instead focus on fixing issues and quickly bringing out hospitality excellence in your business.
With our 10-year background in Customer Experience (Cx), we are well placed to consult for businesses in the F&B, hotel, farm, and tourism industries. Contact us with your enquiry here.
1. Understanding your business
Our first task is to understand what you want fixed. Being on-ground practitioners of hospitality ourselves, we listen, empathise, and quickly digest your pain points. Whether you are a restaurant, hotel, or service professional, our team's diverse portfolio mean we can identify with your issue. We then plan with you the path ahead.
2. Diagnosis / Mystery Shopper
Management goals are one thing; employee buy-in is another. We are strong believers in testing the system, to see if your staff follow what you preach. We use a toolbox of mystery shopper products such as dine-ins, site surveys, phone calls, or even create situations where we you can ascertain the true state of your floor.
3. Experience re-design
Once we've understood your expectations, and articulated the reality, we come in to humbly but practically advice on how to improve. We offer real world, up to date strategies. You won't get reams of paperwork at the end- just useful advice on how to get the better ratings that you want.
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